T&Cs

Delivery

Postage & Packing on custom orders is FREE for all customers anywhere in the UK. 

For delivery to Europe, Postage & Packing on custom orders is £3.50 per order

For delivery to Rest Of The World, Postage & Packing on custom orders is £4.50 per order

All items are posted Royal Mail First Class for UK orders and Royal Mail International Standard for everywhere else. 

Each item is placed in a clear, protective cellophane bag and orders are sent in a padded envelope.  

 

Product Information

All my handmade products are created in a smoke-free, pet-free environment. 

Many of my products are not suitable for children under 36 months due to small parts and carry a warning label to that effect on the back.

 

Payment Terms

For items made to order, you can pay by cheque made payable to Melissa Lawrence. Your cheque should be sent at the same time as your order. I can also accept payment by PayPal. In exceptional circumstances, I may also be able to accept payment by cash or bank transfer. Please contact me if you wish to pay with any of these methods. No orders can be dispatched until full payment has been received.

 

Minimum Order Value

There is no minimum order value.  

 

Confirmation Of Orders

A confirmation of your custom order will be emailed to you as soon after receipt as possible. 

 

Dispatch Times

Items made to order have to be designed and constructed from scratch but you should expect to receive them within 21 days of ordering and usually considerably quicker than that. If you have a specific date by which you require a custom order, please make this very clear when you place your order.

 

Confirmation Of Dispatch

Once your item has been dispatched, you will receive an email to let you know that your order is on its way. Please ensure that your contact details are correct as I cannot be held responsible for non/late delivery due to incomplete information. All goods remain the property of Melissa Lawrence until they come into your possession or the possession of your proxy. 

 

Returns And Refunds

I regret that I am unable to offer refunds on any items that have been made to order. This is because a custom order will have been made specifically for the individual customer and cannot be sold on. Therefore, the cost of any item made to order cannot be refunded unless the item is faulty. 

 

Copyright

Text and images may not be copied from this website without the express prior permission of Melissa Lawrence. Any infringement of my copyright will be taken very seriously indeed.

 

Terms of Use

I have made every effort to comply with the Terms of Use for the companies and individuals whose artwork and images have been used in the manufacture of my products and displayed on this website. If any company or individual considers that their Terms of Use have been infringed in any way, they should contact me immediately and I will be happy to remove the product or image in question.

 

Terms And Conditions

By purchasing or ordering items from this website you are agreeing to accept the above terms and conditions. I reserve the right to amend these terms and conditions at any time without prior notice.